A leading business process outsourcing company has chosen the Philippines as one of its “model centers” that will supply the growing demand for highly trained and skilled workers to cater to clients with “higher end” needs. Bill Bloom, executive vice president of EXL Services, a leading provider of outsourcing and transformation services to Global 1000 companies in multiple industries, called on President Benigno S. Aquino III Monday at the Guggenheim room of the Omni Berkshire hotel here to tell the Chief Executive of their company’s growth and expansion programs in Manila. He said that his company has a growing base of clients who need higher end services than traditional call center work.
Called “middle office,” this type of higher end services caters to work needed by professionals in health and business fields. “So that would include work that is typically provided to physicians, nurses or lawyers or accountants and we’re building models such that we can offer those services to our clients here in the US from our centers in the Philippines,” Bloom said. (PCOO)
